Butler Hyundai is excited to welcome Lisa Graham to the ranks of Service Advisor. Graham has been with Butler since 2009 when she was hired out of the RCC Automotive Program as a service technician. But her communication skills make her an asset in working with customers so Butler Auto Group owner, Chuck Butler, convinced her to hang up her toolbox in February 2013.
As a service advisor, Graham is a customer advocate. But her years as a mechanic give her the added knowledge to help customers understand what’s going on with their vehicle. “Her technical experience, the fact that she was a technician, is a great advantage,” says Warren Cooper, Butler’s Managing Partner. “It’s not unusual to encounter a female service advisor but it’s rare to find one who’s worked on cars.”
Graham, who has a history of service experience in the banking industry, likes interacting with customers. “I deal with whatever they need, try to make them happy to the best of my ability.” But that toolbox she hung up at work? She laughs and says, “I break it out on weekends.”